Goals

  • Describe SAP CRM 7.0
  • Plan SAP CRM 7.0
  • Implement SAP CRM 7.0

Audience

  • Consultants
  • Technology Consultants
  • Support Consultants

Prerequisites

Essential

  • * The SAP CRM 7.0 Learning Maps are designed for qualified project participants. You require:
  • Knowledge equivalent to a consultant certification for SAP CRM 2007
  • More than 12 months project experience

Content

  • SAP CRM Roles (also Technology and Support Consultants)
    • Sales
    • Service
    • Marketing
    • Interaction Center
    • Web Channel
    • Partner Channel Management
    • IT Service Management
    • Mobile Field Applications
    • Technology
  • SAP CRM 7.0 Industry Roles
    • Media
    • Public Sector
    • Service Parts Management
    • Telecommunications
    • Utilities